FAQ

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  General Support

• Intro
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  Billing Label
• I was charged twice. What should I do?
• Why don't you accept Discover or American Express?
• Why is there a delay until I can access products purchased through PayPal?
• Can I get a refund?
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  Updating Account Information
• My address has changed. How can I change it?
• Where do I change my password?
• What are "contest preferences"?
• Can I change my e-mail address in my profile?
• Can I change my Login?
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  Using the Inbox Feature
• I received a Join League message in my Inbox, how do I join the league?
• I want to forward a message in my Inbox to a friend. Can I?
• Can I save messages in folders other than my Inbox?
• I want to send my friend a prop through the Inbox, can I do that?
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  Invitations
• I sent an invite to join my league to an existing manager, where did it go?
• Why don't all my leagues show up in the invite tool?
• How can I invite someone to join a private league that I didn't create?
• I sent an invite to a friend's e-mail address, but they didn't get it. Why?
• I sent an Invite to someone I know to Join my league and now they show up in My Friends on my Profile.
• I sent an invite to a friend, but they don't show up under Track Invites at all. What should I do?
• I invited my friend and they show up as Accepted on my Tracker Invites page, but I don't see a Golden Ticket next to their name. Why?
• Why does my friends e-mail address shows up as Ineligible on the Track Invites Page?
• What does the Eligibility Column Represent?
• What does the symbol next to my friends name mean?
• My friends name shows up as 'pending', but I know they signed up.
• Fan Shop
• Privacy Policy
• Terms Of Service

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  Baseball

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  Sign Up Questions
• How do I sign Up?
• When does the season begin and when can I sign up?
• I signed up after the season started, can I still win prizes?
• I signed up but did not receive a confirmation email with my login and password. What do I do now?
• Does this game cost real money?
• Can I sign up for multiple teams?
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  League Questions
• What is a Private League?
• How do I create a Private League?
• Can I join more than one league?
• What's the largest size of a Private League?
• Can I trade a player with a member of my private league?
• Can one of my friends in one of my private leagues own the same player as me?
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  Roster Questions
• What positions do I need to fill with my roster?
• How do I set/edit my lineup?
• What is the Position Usage information for?
• Which pitchers get counted from my roster when I use the last of my innings?
• Why can't I play any pitchers?
• Does postseason play count?
• Can I review my past roster moves?
• Why can't I use my pitcher in the SP Position?
• I didn't get any points for one of my pitchers.
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  Trading Floor Questions
• What is the Trading Floor and How Does it Work?
• How do I draft my initial team?
• What time does the Trading Floor open so I can buy and sell players?
• Does a player's performance determine his price?
• Why are there Transaction Fees?
• Why am I unable to buy players on the Trading Floor?
• Why does a player have "OUT" next to his name?
• Why am I unable to sell players on the Trading Floor?
• Can I sell and buy two players simultaneously?
• I tried to buy/sell a player for a certain price listed on the Trading Floor, and the confirmation screen showed a different price. Why?
• I am trying to sell a pitcher, but he is locked. Why?
• What is the Trading Floor and how does it work?
• Is there a limit to the number of trades I can make?
• Is there a separate trading floor for each league?
• If I draft Johan Santana at 60 fantasy dollars, then sell him on the trading floor at 65 fantasy dollars, did I just add 5 fantasy dollars to my budget?
• The Trading Floor shows that the price of a player has gone down, but the player is sold out. I thought prices were supposed to go up as players are bought. Is this a bug in the system?
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  Scoring Questions
• How does my team score points?
• Are batters as important as pitchers with the current scoring system?
• Why are Batting Average and ERA not included in the scoring system?
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  Premium Service Questions
• What do I get by upgrading to the Premium Service? How much does it cost?
• Do I have to have Premium Service to win the top prize?
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  Prize Questions
• What can I win this season?
• If I join late in the season, can I still win a prize?
• Do I have to have Premium Services to win the top prize?
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  Advance Buy/Sell
• How do I create an Advance Buy/Sell Order?
• Why wasn't my Advance Buy/Sell Order executed?
• Why can't I enter any more orders even though I still have 8 orders left?
• What happens if I purchased more advanced orders than I can use?

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  Football

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  Sign Up Questions
• How do I sign Up?
• When does the season begin and when can I sign up?
• I signed up after the season started, can I still win prizes?
• I signed up but did not receive a confirmation email with my login and password. What do I do now?
• Does this game cost real money?
• Can I sign up for multiple teams?
• +
  League Questions
• What is a Private League?
• How do I create a Private League?
• What's the largest size of a Private League?
• What's the largest size of a Private League?
• Can I trade a player with a member of my private league?
• Can one of my friends in one of my private leagues own the same player as me?
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  Roster Questions
• What positions do I need to fill with my roster?
• How do I set/edit my lineup?
• Does postseason play count?
• Can I review my past roster moves?
• What happens to players on bye weeks?
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  Trading Floor Questions
• What is the Trading Floor and How Does it Work?
• How do I draft my initial team?
• What time does the Trading Floor open so I can buy and sell players?
• Does a player's performance determine his price?
• Why are there Transaction Fees?
• Why am I unable to buy players on the Trading Floor?
• Why does a player have "OUT" next to his name?
• Why am I unable to sell players on the Trading Floor?
• Can I sell and buy two players simultaneously?
• I tried to buy/sell a player for a certain price listed on the Trading Floor, and the confirmation screen showed a different price. Why?
• What is the Trading Floor and how does it work?
• Is there a limit to the number of trades I can make?
• Is there a separate trading floor for each league?
• The Trading Floor shows that the price of a player has gone down, but the player is sold out. I thought prices were supposed to go up as players are bought. Is this a bug in the system?
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  Scoring Questions
• How does my team score points?
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  Premium Service Questions
• What do I get by upgrading to the Premium Service? How much does it cost?
• Do I have to have Premium Service to win the top prize?
• +
  Advance Buy/Sell
• How do I create an Advance Buy/Sell Order?
• Why wasn't my Advance Buy/Sell Order executed?
• Why can't I enter any more orders even though I still have 8 orders left?
• What happens if I purchased more advanced orders than I can use?

Why is there a delay when I make a PayPal purchases?

We have updated our payment system so Premium Services should show within a few moments from the time you complete your PayPal purchase. Occasionally, there is a delay in the PayPal confirmation that the payment has been processed. If you have made a PayPal purchases for Premium Services and it is still not showing in your account, please email customerservice@rotohog.com.

If you didn't find the answer you're looking for, feel free to contact us at customerservice@rotohog.com and we'll get you an answer as quickly as possible.

Customer service hours are from 9am - 5pm PST, any emergency issues will be handled as soon as possible.