Why wasn't my Advance Buy/Sell Order executed?
Advance buy order will not be executed under the following conditions:
- The Player is Soldout
- The Player is already on your roster
- Your team does not have sufficient funds to complete the trade
- Your team has run out of roster spots
- The player's price exceeded the maximum buy price that you specified
- You canceled your order
- The transaction did not go through because trading was halted for a player. In the unlikely event that this happens, you'll have to wait until trading is resumed before you can buy or sell the player. When trading resumes, you can use the trading floor or enter a new advance order.
Advance sell orders will not be executed under the following conditions: - You are trying to sell a starting pitcher who is waiver locked
- The player is not on your roster
- The players price went below the minimum sell price that you specified
- You canceled your order
- The transaction did not go through because trading was halt edfor a player. In the unlikely event that this happens, you'll have to wait until trading is resumed before you can buy or sell the player. When trading resumes, you can use the trading floor or enter a new advance order.
If your advance order does not go through for either of the following two reasons, please contact customer service:
- No fantasy roster existed for your team.
- You are out of transactions for the season. This would also prevent you from making any trades on the trading floor.
Your remaining advance order balance will be credited for any advance orders that fail to execute.
If you didn't find the answer you're looking for, feel free to contact us at customerservice@rotohog.com and we'll get you an answer as quickly as possible.
Customer service hours are from 9am - 5pm PST, any emergency issues will be handled as soon as possible.
Customer service hours are from 9am - 5pm PST, any emergency issues will be handled as soon as possible.
